Our Policies - Shipping, Returns, and Payment
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and charged your credit card for the purchase. If your item is on backorder or unavailable, we will contact you by email within 24 hours. If your order is in stock, we will process it immediately.
All freight charges calculated on the site are estimates only. Charges quoted are for standard commercial addresses where freight is delivered to your dock. No special services are assumed at that time. In case of freight differences we will notify you immediately. Transit times depend on the destination zip code and are estimates only. We are NOT ABLE to guarantee transit time to your location unless Guaranteed Shipping was purchased in advance.
Most of our items ship out in 10-15 business days. We also have over 2000 quick ship items that will usually ship out within 5 days. Custom orders may require a longer lead time of 6-12 weeks, depending on the specific items. If time is a concern please contact us at (844) 480.0855 for approximated delivery date. In some cases we can also assist you with rush orders.
Once your order is shipped a confirmation email will be sent with tracking information. Our customer service department will be happy to help you with any concerns at (844) 480.0855 or email us at email@example.com.
Orders can be cancelled by phone or by email if production on the items have not begun, or if the items have not shipped from the supplier's warehouse yet. Once your order has been shipped, it cannot be cancelled.
Returns and Refunds
There is a 35% restocking fee for all non-custom orders that are returned and the customer must pay for the return shipping. All items must be returned in original manufacturer's boxes and will be inspected at time of arrival. You will also be responsible for packing the items, and the cost of doing so. Therefore, is your responsibility to keep the original manufacturer's boxes and packing materials. In case of damage to the returned product, you will be charged the item's full price as appears on the original order.
No item can be returned after 14 days.
Custom orders cannot be returned.
For customer remorse returns, all merchandise MUST be sent back in the original packaging and in perfect resalable condition. You must notify us and send the items back to the supplier within 14 days of the item being delivered to you.
These suppliers have a no customer remorse return policy:
New Pacific Direct (NPD)
We will notify you before processing your order if the products you purchased are being sourced from one of these suppliers above.
Refunds will only be issued to the original credit card that you used when placing your order, unless orders were paid by check.
INSPECT ALL ORDERS WHEN DELIVERED
- Please inspect everything before you sign the delivery receipt from the carrier (items/boxes & pallets)
- If you think that there's possible damage, clearly note everything on the delivery receipt. Be precise and provide facts, not opinions.
- keep a copy of the delivery receipt
- take picture(s) and document the damage and send it to firstname.lastname@example.org
- contact us within 24 hours
- If you are not ready to inspect the items upon arrival, please note on the delivery receipt: "subject for inspection"
- If these steps are not followed, we cannot guarantee any compensation for damages.
- After these steps are followed, we will get replacement items to you immediately, free of charge. Sometimes replacement items will not be sent to you until the supplier receives the damaged goods. RestaurantFurniturePlus.com is always on your side and will work hard to make every return fast and painless.
Colors, swatches, stains and textures may appear a bit different on certain browsers and computer monitors as a result of photographic, internet & computer inaccuracies and many other factors beyond our control. Therefore, we cannot guarantee that the product colors, textures, stains and grains you see displayed on this site are perfectly accurate. When you place an order, you are accepting the limitations inherent in not directly viewing samples. Your completion of an order constitutes your waiver of any claim you may have due to dissatisfaction with the product colors, textures, stains and grains. If you would like to see firsthand materials, please contact us and we will be happy to provide you samples.
Because we carry products from over 300 suppliers, warranties will vary. Most of our suppliers offer a one year warranty, many offer between 2-5 years. For more specific information, please call us at (844) 480.0855.
You can pay by Visa, Mastercard, American Express, Paypal, or by check, or wire transfer.
For orders over $7,000, we can split the invoice into two separate payments of 50%. The first is due when the order is placed, and final payment due when order is delivered. Please give us a call to discuss these payment options: (844) 480.0855.