Our Policies - Shipping, Returns, and Payment
- Our Policies - Shipping Returns and Payment
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and charged your credit card for the purchase. If your item is on back-order or unavailable, we will contact you by email within 24 hours. If your order is in stock, we will process it immediately.
All freight charges calculated on the site are estimates only. Charges quoted are for standard commercial addresses where freight is delivered to your dock. No special services are assumed at that time. In case of freight differences we will notify you immediately. Transit times depend on the destination zip code and are estimates only. We are NOT ABLE to guarantee transit time to your location unless Guaranteed Shipping was purchased in advance.
Most of our items ship out in 10-15 business days. We also have over 2000 quick ship items that will usually ship out within 5 days. Custom orders may require a longer lead time of 6-12 weeks, depending on the specific items. If time is a concern please contact us at (844) 480.0855 for approximated delivery date. In some cases we can also assist you with rush orders.
Once your order is shipped a confirmation email will be sent with tracking information. Our customer service department will be happy to help you with any concerns at (844) 480.0855 or email us at email@example.com.
Orders can be cancelled by phone or by email if production on the items have not begun, or if the items have not shipped from the supplier's warehouse yet. Once your order has been shipped, it cannot be cancelled.
Returns and Refunds
There is a 35% restocking fee for all non-custom orders that are returned and the customer must pay for the return shipping. All items must be returned in original manufacturer's boxes and will be inspected at time of arrival. You will also be responsible for packing the items, and the cost of doing so. Therefore, it is your responsibility to keep the original manufacturer's boxes and packing materials. In case of damage to the returned product, you will be charged the item's full price as appears on the original order.
No item can be returned after 14 days.
Custom orders cannot be returned.
For customer remorse returns please do the following:
- Notify us within 14 days of receipt of the items if you desire a return
- Repackage merchandise in original packaging. Items must be carefully packaged to achieve new salable condition upon return.
- When all packaging is done to requirements above, contact us directly to arrange the return shipping. We will schedule the pick-up.
- Return shipping charges will be deducted from your credit if one is ultimately issued upon passing inspection of the returned merchandise.
- Credit can only be extended when complete shipment has been returned to the warehouse and inspected to be in new salable condition.
Refunds will only be issued to the original credit card that you used when placing your order, unless orders were paid by check.
Delivery Process and Damage Claims
INSPECT ALL ORDERS WHEN DELIVERED
Customer agrees to inspect all packaging and open and inspect all merchandise immediately upon delivery and photograph and report any damage to packaging or merchandise in writing to the driver on the delivery paperwork before the driver leaves the premises and immediately inform Restaurant Furniture Plus (RFP). Furthermore, any concealed damage must be photographed and reported to RFP within 3 calendar days. Any damaged merchandise must be retained with its original packaging for possible return until notified otherwise by RFP. Customer acknowledges that failure to follow these procedures will nullify and invalidate any claim submitted for damages.
After these steps are followed, we will get replacement items to you immediately, free of charge. Sometimes replacement items will not be sent to you until the supplier receives the damaged goods. RestaurantFurniturePlus.com is always on your side and will work hard to make every return fast and painless.
Click here for full Receiving Instructions
Click here for Claim Instructions
Colors, swatches, stains and textures may appear a bit different on certain browsers and computer monitors as a result of photographic, internet & computer inaccuracies and many other factors beyond our control. Therefore, we cannot guarantee that the product colors, textures, stains and grains you see displayed on this site are perfectly accurate. When you place an order, you are accepting the limitations inherent in not directly viewing samples. Your completion of an order constitutes your waiver of any claim you may have due to dissatisfaction with the product colors, textures, stains and grains. If you would like to see firsthand materials, please contact us and we will be happy to provide you samples.
Because we carry products from over 300 suppliers, warranties will vary. Most of our suppliers offer a one year warranty, many offer between 2-5 years. For more specific information, please call us at (844) 480.0855.
You can pay by Visa, Mastercard, American Express, Paypal, or by check, or ACH.
Terms and Conditions
We'll find EVERY piece of furniture for your project and give you the absolute best pricesLearn more
The best customer service in Restaurant Furniture
You mean the world to us. Every order, every restaurant furniture project, is handled with the utmost attention and care. And, if you call, you’ll speak to a real, live, friendly human who will amaze you with their knowledge and helpfulness.
RFP is incredibly commited to service, with immediate response times and open communications along each step. They value our business and it clearly shows
House of Blues
Head of Procurement
RFP has gone above and beyond for my clients. Sourcing furniture is daunting, and RFP makes it a total pleasure. They have mastered the meaning of amazing service.
MAS event + Design
We have not been let down once. I have built trust with RFP based on their hard work. A great team and endless great things to say!!
Flagship Restaurant Group
Head of New Concepts